Who we are
Be Positive Private Limited is an online counselling and guidance practice. In this policy, "we", "us", and "our" refer to Be Positive.
We are committed to protecting your privacy in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and rules made under it.
What personal information we collect
We may collect the following personal information when you interact with us:
- Contact details — your name, email address, phone number, and message, provided through our contact form or when you email or call us.
- Service information — information you choose to share during an enquiry, appointment, or ongoing engagement. Depending on the support requested, this may include sensitive information about your health, wellbeing, relationships, family, study, or work.
- Correspondence and records — the content of emails, phone conversations, documents, administrative notes, and service records created or shared as part of providing support.
- Technical and anti-abuse data — Cloudflare processes IP addresses, request metadata, and browser or device signals to host and protect this site, apply rate limits, operate Turnstile, and record operational diagnostics.
How we collect personal information
We collect personal information when:
- You submit the contact form on this website
- You send us an email via hello@bepositive.net.in
- You call our practice phone number
- You book or receive a counselling or guidance service
- You provide information with consent or through an authorised representative
Cloudflare automatically processes the technical and anti-abuse data described above when you visit this site or use the contact form. We do not use this website for behavioural advertising or unrelated marketing tracking.
How we use your information
We use your personal information to:
- Respond to your enquiries, assess service fit, and manage appointments
- Provide individual counselling, study support, and family or relationship support
- Maintain appropriate service and administrative records and issue invoices
- Protect the website and contact form from abuse and diagnose operational failures
- Comply with legal obligations
We will not use your personal information for direct marketing without your consent.
How we store and protect your information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using access-controlled systems and limiting information access to authorised people who need it for their role.
We retain personal information for as long as it is reasonably needed to provide the service, manage our responsibilities, and meet applicable legal or professional record-keeping requirements. When information is no longer required, we take reasonable steps to destroy it or de-identify it where appropriate and permitted.
Who we share your information with
We do not sell, rent, or trade your personal information. We may share your information with:
- Cloudflare — for website hosting, request routing, rate limiting, Turnstile anti-abuse checks, and operational logs.
- Resend — to deliver contact-form submissions to our configured email inbox.
- Other service providers — such as practice administration, secure communication, accounting, or technology services used to operate the practice. These providers are bound by their own privacy obligations.
- Professional, safety, or care purposes — with your consent, or where a disclosure is permitted or required to respond to a serious safety concern, coordinate care, obtain professional advice, or meet a legal or ethical obligation.
- Legal requirements — where disclosure is required by Indian law, regulation, or court order.
Your rights
You may contact us to:
- Request access — ask for access to personal information we hold about you, subject to any applicable exceptions.
- Request correction — ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
- Ask about deletion — ask whether information can be deleted or de-identified, subject to legal, safety, and record-keeping obligations.
- Make a complaint — raise a concern about how we have handled your information.
To exercise any of these rights, email us at hello@bepositive.net.in. We will respond within 30 days.
Complaints
If you believe we have not handled your personal data in accordance with applicable Indian data protection law, contact us so we can investigate. If you are not satisfied with our response, and after using our grievance process where required, you may be entitled to lodge a complaint with the Data Protection Board of India. Information about the Digital Personal Data Protection framework is available from the Ministry of Electronics and Information Technology.
Changes to this policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Email: hello@bepositive.net.in